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USHost247 extends customer support!


ChrisGrigg
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www.USHost247.com has signed the contracts to extend our support! We are currently in the process of training new specialists on livechat and phone support. Support tickets with 1 hour response average is good, but we are now ending 2019 and entering 2020 and we understand that every minute of your time is valuable, which is why we have invested in upgrading our support. Now you can get instant support using livechat or phone!

 

These services will be rolling out by the end of the week, and our support number will be placed at the top of our website and our livechat will be on the bottom of your screen. We are excited to bring these new support options to our future clients and our current family of clients.

 

Status:

Ticket Support (No changes)

Live Chat Support (LIVE, Training phase) *You may request support by visiting USHost247 and clicking the chat image in bottom right*

Phone Support (LIVE, Training phase)

Edited by ChrisGrigg
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I hate to be one of those people, however, will your "contracted" support specialists have the same abilities and knowledge that your current support staff have? I hate when I have to contact hosting companies and their support staff are in a completely different state (or country....) and are not the most helpful at times. Congratulations on this achievement nonetheless, I can only see amazing things happening with your company knowing that support is a huge priority for you.

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I hate to be one of those people, however, will your "contracted" support specialists have the same abilities and knowledge that your current support staff have?

 

Or even be available when I phone them?

 

Just had to call a web hosting company - they weren't there.

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I remember when you had the old design/theme for USHost a while ago, and now a new design as well as contracted support services? Things are looking pretty up! Very cool that you were able to contract out support; as long as they're just as good as your current support staff!

 

Will Live Chat be available for all levels of support?

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I remember when you had the old design/theme for USHost a while ago, and now a new design as well as contracted support services? Things are looking pretty up! Very cool that you were able to contract out support; as long as they're just as good as your current support staff!

 

Will Live Chat be available for all levels of support?

The support for live chat and phone have full access to information as our ticket support representatives and have the same knowledge and question and answer database. The more requests that come in, the more the agents learn. We are currently still in training with both and will be for a couple weeks. You may try us out at any time, and if a representative doesn’t know an answer, they aren’t going to beat around the bush. It’s something they will learn for next time. :)

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  • 2 weeks later...

Exciting! Has this been implemented yet? How's the support going so far?

This has been implemented and we are still in training phase for both live chat and phone support. :)

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This has been implemented and we are still in training phase for both live chat and phone support. :)

 

Glad to hear it's going well! I tried out the support myself and they were very nice, escalated my question and received a response in no time. ;)

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Glad to hear it's going well! I tried out the support myself and they were very nice, escalated my question and received a response in no time. ;)

I figured that was you. :P Just wasn't sure at the moment.

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  • 4 weeks later...

I haven't tried out the support yet, but wanted to ask: how is the training and transitioning coming along? Do you feel like the group that is undergoing the training is doing better now, than when they first started?

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I haven't tried out the support yet, but wanted to ask: how is the training and transitioning coming along? Do you feel like the group that is undergoing the training is doing better now, than when they first started?

The training is going well. When bringing in staff to a hosting business there are many factors that the team must learn and understand on how the server structure is set up, what restrictions are set in place, answers specific to USHost247 and such. Once we come across a question that the team does not know, they reach out to me via cell phone for an answer why they are still on chat with the client/visitor so they do not have to escalate the issue to a ticket, which saves time. If for whatever reason they can not reach me at that time, a ticket will be created and then they will follow up with what the answer is and take note of it so next time, they don't have to create another ticket. So it's a continuous learning aspect. :) Thanks for inquiring!

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